The AWSOM™ system provides five easy steps to addressing problematic behavior in the workplace while still maintaining relationships and ensuring a high-performing culture. This method is different from traditional approaches which tend to focus on punitive measures to ensure compliance to the rules, which often breeds mistrust and disengagement. The AWSOM™ approach helps employees understand the value of the feedback and WANT to correct their behavior to support the team. This enables you to get what you need, and empowers them to become the best version of themselves at work.
The Five AWSOM™ Steps for Giving Feedback
A = Appreciate current effort or intention
W= Explain Why it’s important
S = Suggest small steps
O = Be open to terms of agreement
M = Mention when you see it done well.
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